Refund & Cancellation Policy
Last updated: 12 September 2026
1. What this covers
This policy explains when a payment for a TapNVisit plan or add-on feature is eligible for a refund, and how to request one.
2. Refund window
[PLACEHOLDER — REQUIRES A REAL DECISION. Common options for a digital-service SaaS: (a) a short no-questions-asked window, e.g. "refundable within 7 days of purchase if your vCard has not yet been published/shared", (b) refundable only if the service could not be delivered (e.g. a technical fault prevented card creation), or (c) no refunds once the plan is active, since the card is provisioned immediately on payment. Whichever is chosen needs to match what actually happens in the product — MarketplaceController::applyPurchase() creates the vCard immediately on a successful payment, so "before the card is created" is not a real window to offer.]
3. Non-refundable items
[CONFIRM] Typically: renewal payments once the renewed period has started, and add-on features once activated on your card.
4. How to request a refund
Contact us at [SUPPORT EMAIL TO BE CONFIRMED] with your account email and the payment reference (available in your Transactions history). We aim to respond within [TURNAROUND TIME TO BE CONFIRMED] business days.
5. How refunds are issued
Approved refunds are issued to the original payment method via Razorpay. Depending on your bank, this can take [5–10 business days — CONFIRM against actual Razorpay settlement timelines] to reflect.
6. Cancelling a plan
You can stop a plan from renewing by [CONFIRM ACTUAL MECHANISM — e.g. contacting support, since no self-service "cancel auto-renew" toggle was found in the product during this audit]. Your card and its content remain accessible until the end of the period you already paid for.
7. Contact
Refund and billing questions: [SUPPORT EMAIL OR CONTACT METHOD TO BE CONFIRMED].